Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

1. Please email terbestalpacas@gmail.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
TerBest Alpacas
Returns Department Tracking #
1701 Edgemere Cutoff
Priest River, Idaho 83856

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned if they are opened. These items currently include socks

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.